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FAQ

Getting Started
• I'm new to this, what do I need to get started vaping?
General
• Are all tanks & cartridges refillable?
• Do my batteries come charged?
• How long does a bottle of eLiquid last?
• My atomizer is leaking into the battery, is this normal?
• What is in Aqua Smoke Premium E-Liquid?
• What is mAh?
• What is resistance/ohm?
• What is the average lifespan of an E-Cig battery or atomizer?
• Where can I recycle my lithium batteries?
Tips/How-to
• How do I care for my Aqua Smoke vaporizer?
• How do I refill my Aqua Smoke vaporizer?
• How do I replace the coil in my Aqua Smoke vaporizer?
• Troubleshooting
• Why am I experiencing a harsh burnt taste from my vaporizer device?
• Should I keep spare parts?
Electronic Cigarette
• What is an Electronic Cigarette or E-Cig?
Order Information
• Does Aqua Smoke offer coupon codes?
• Who can use Aqua Smoke products?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I find my product?
• I have a question on my charges.
• How do I track my order?
• I need a copy of my receipt/invoice.
• I tried to make a purchase, why was my card was declined?
• How do I use a coupon?
My Account
• Trouble logging in, adding coupon codes or viewing pages?
• How do I create an account?
• How do I edit my account information?
• I forgot my password.