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Order Questions

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Order Information
Does Aqua Smoke offer coupon codes?
  Yes. Just sign up for our newsletter to receive coupons and news. Coupons for special promotions can also be found in our social media pages so check them often. Links to these pages can be found on the lower left corner of our website.
Who can use Aqua Smoke products?
  Aqua Smoke products are intended for ADULTS only.  Our Products are not to be used by anyone under the legal smoking age of the state they reside in. 
Other Groups that should consult a physician before use Included (but are not limited to):

  • Those who suffer from heart disease or high blood pressure.
  • Pregnant, nursing, or those thinking of becoming pregnant.
  • Those allergic to nicotine or other PG based products
Our products contain nicotine, a poisonous and addictive substance. Our products are intended for persons of legal smoking age only and not for sale or use by children, women who are pregnant or may become pregnant or any person with an elevated risk of any medical condition including heart disease, diabetes, high blood pressure or asthma. If you experience any side effects; stop using the product immediately and consult a physician. Our products have not been evaluated by the Food and Drug Administration. Please keep in a safe place out of reach of children and pets. Read our terms of use page before purchasing our products.
Has my order shipped?
  Login to your account using 'My Account' link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Contact us at info@aquasmoke.net to make changes to your order. Please note that once an order has been shipped, the order is no longer changeable.
How do I find my product?
  To find the product(s) you're looking for, you may:

    (1) Use the navigation menus on the top, left & bottom of our website.
    (2) Type a keyword into the SEARCH box in the upper right corner of our website.

If you have any trouble locating a product, feel free to contact customer service for assistance - info@aquasmoke.net
I have a question on my charges.ion on my charges.
  Login to your account using 'My Account' link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. You may also email us at info@aquasmoke.net.
How do I track my order?
  Login to your account using 'My Account' link at the top right hand side of our site to track your order.
I need a copy of my receipt/invoice.
  Login to your account using 'My Account' link at the top right hand side of our site to print invoices.
I tried to make a purchase, why was my card was declined?
 
  • The billing address did not match the billing information for the card. Please be sure to enter the billing information for that credit/debit card. You can enter a different shipping address.
  • Your credit/debit card has security features that may require you to call them to tell them that you are making this purchase.
How do I use a coupon?
  Upon checking out, at the bottom of the shopping cart you'll see a box where you may enter your coupon code. Enter your Aqua Smoke coupon code here for updated prices.