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General
Are all tanks & cartridges refillable?
  Yes, all Aqua Smoke tanks & cartridges are refillable with the E-Liquid. We recommend refilling cartridges over purchasing pre-filled cartridges as it is more economical and environmentally friendly. Aqua Smoke provides the biggest and best selection of Premium E-Liquids available. We recommend using only Aqua Smoke E-Liquids in your Aqua Smoke vaporizers for an optimal vaping experience.
Do my batteries come charged?
  Yes. Batteries are shipped with a 20% charge. While the battery will function directly out of the packaging, it is recommended that you fully charge your batteries before use in order to maximize the lifespan of the battery.
How long does a bottle of eLiquid last?
  Depending on frequency of use, on average a 10ml bottle of Aqua Smoke E-Liquid should last 4-7 days.
My atomizer is leaking into the battery, is this normal?
  If you removed the coil/atomizer from your battery and found a small amount of liquid in the battery contact, please do not be alarmed as this is perfectly normal. All atomizers will leak a small amount due to the mechanical design of the air channel which flows into the battery. Generally speaking, a little bit of E-Liquid can be expected and is in fact a common occurence in every vaporizer system. However, the entire atomizer, tank or cartridge should not be emptying out into the battery and if this is the case you should contact us immediately.

Cleaning the battery contacts periodically, especially before charging the battery will lengthen the battery lifespan and produce a more uniform vaping experience.
What is in Aqua Smoke Premium E-Liquid?
  The ingredient in E-Liquid that causes it to vaporize in heat is PG, VG or a combination of both.

PG= Proplylene Glycol
VG= Vegetable Glycol/Glycerin

All Aqua Smoke Premium E-Liquids contain our patented blend of PG/VG, pure organic flavorings and nicotine (optional). Each Aqua Smoke E-Liquid flavor variety is available with either 0.0%, 1.2%, or 2.4% levels of nicotine.
 
Aqua Smoke uses only the cleanest and safest ingredients available in all of our E-Liquids. Our E-Liquids have passed the highest quality standards of ISO9001 and GMP International Quality Assurance. Additionally, our E-Liquids have exceeded the requirements for SGS, TUV, CE, & ROHS certifications. We use only FDA Registered, USP Grade PG/VG in each of our mixtures and all flavors are extracted organically from the highest quality plants, fruits and tobacco leaves available.

What is mAh?
  mAh stands for milli-ampere-hours: This is a measurement which indicates of the capacity or amount of energy a battery can store. The higher this number (or capacity), the more energy it can store. Generally, more energy translates to longer use-time before a charge is required. Batteries with higher mAh will typically be larger than those with smaller mAh. Usually, a higher mAh rating will also mean that it will take longer to charge to full capacity. The mAh rating is independent of and has nothing to do with output voltage.
What is resistance/ohm?
  Resistance is a term that describes the forces that oppose the flow of electron current in a conductor. Resistance is measured in units called ohms. The scientific definition of one ohm is the amount of electrical resistance that exists in an electrical circuit when one amp of current is flowing with one volt being applied to the circuit.

Great but what does this have to do with an Ecig?
With some of our atomizers and cartomizers, we offer a resistance/ohm option. Basic explanation: The lower the ohm, the quicker the atomizer heats up. This translates to more vapor and possibly shorter lifespan and increased chance of experiencing an unpleasant burnt taste.

Generally speaking, low resistance atomizers (1.5-1.8ohm) are intended to give the user an experience similar to a higher voltage setup (4.3V-6V) using standard voltage output batteries (3.2V-4.2V). Resistance is not as important when using a variable voltage device because the user is able to increase or decrease output voltage accordingly. However, this is not always the case. With dual coil cartomizers, we recommend 1.5 ohm - 2 ohm for 3.2V-5V devices and 6V for anything above 2 ohm.
What is the average lifespan of an E-Cig battery or atomizer?
  Batteries, coils, and tanks should be treated as consumables because they will degrade from normal use. Replacing parts is a normal recurring expense associated with electronic cigarette use.

Average Lifespan (varies depending on usage)
Aqua Smoke eGo series batteries: 3-6 Months

Coils: 10-15 days
Tanks: 3-6 Months
Where can I recycle my lithium batteries?
  Use the links below to find a battery recycling drop-off near you:

http://www.call2recycle.org/locator/
http://www.homedepot.com/StoreFinder/